IT Support Officer

Role Overview:
The IT Support Officer provides technical assistance to staff, resolves system issues, and ensures smooth daily IT operations.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Troubleshoot system errors and escalate complex issues when needed.
• Manage user accounts, passwords, and access permissions.
• Ensure regular backups, updates, and system security.
• Maintain IT inventory and documentation.

Skills & Qualities:

• Strong troubleshooting and problem-solving skills.
• Good communication and customer service abilities.
• Knowledge of operating systems, networks, and IT tools.
• Ability to work under pressure and prioritize tasks.